Outline and Analyze the Challenges Facing Mellon Investor Services Essay Example for Free

Outline and Analyze the Challenges Facing Mellon Investor Services Essay Assignment Task Outline and analyze the challenges facing Mellon Investor Services in their organizational redesign and assess how well the company have dealt with those challenges in how they are approaching and managing the change. Delong, T. and Vijayaraghavan, V. (2002) Mellon Investor Services (ECCH case reference 9-402-036, Harvard Business School) Introduction Mellon Investor Services (â€Å"MIS†) is an investment management and investment services company, focused to help clients manage and move their financial assets and succeed in the rapidly changing global marketplace. Between 2000 and 2001 MIS underwent a substantial organizational redesign, which will be critically considered in this essay. Wittington and Mayer (2002) suggest that organizational performance is driven by the company’s ability to redesign structures frequently, however the change requires participation of people leading the change i.e. agents, organizational structure that welcomes the change and appropriate managements styles. The Chief Financial Officer of MIS, Jim Aramanda led the company for few very successful years, during which MIS was providing new offerings for transfer agent services including issue services, employee plans and direct services, broker / dealer services. The company had five years of successful growth and MIS was meeting and exceeding its financial goals. In Autumn of 2002 Aramanda’s became concerned for the successful future of the company and he recognised few areas that required closer attention: †¢different business units were not consolidating their offerings and taking advantage of various products, which resulted in two Requests For Proposal coming from one client whereby both RFPs were replied to separately, as opposed to a combined and unified response, †¢current successful offering of core products did not guarantee that MIS would grow in future, †¢MIS staff were not building long-term relationship with the clients therefore business opportunities may not be spotted in good time, †¢requirement for new measures of performance and progress, †¢lack of focus on hiring and rewarding talented people, †¢lack of focus on product development, which was manifested in product being offered by the sales department without confirmation that the product may actually be delivered to the clients, †¢Some of the groups, such as technology, were too achievement oriented without being focused. In order to address the above concerns and mould the company to his new vision, Aramanda hired a number of experienced consultants to support his structural redesign of MIS. Aramanda realised that the change would also involve a dramatic shift of vision and attitudes to introduce new systems and subsystems, with the likely result of clash of wills. Buchanan Badham (2008) argue that such a change can be successful if it involves one person influencing the organization according to their values, and Aramanda had the clear vision and skills to gather a team of knowledgeable people to fundamentally amend and adjust MIS future capabilities. The change that MIS underwent could be classified as ‘strategic’ or ‘transformational’ (Buchanan and Huczynski, 2010) and it aimed to redefine the boundaries, methods of problem-solving and doing business in the company. Aramanda acted on his vision in a very organized manner, as he instantly hired experienced, independent and talented consultants, Mary Davis and Jeanne DiFrancesco, and empowered them to accurately assess how the change should be conducted whilst keeping disruption of the day-to-day business activities to the minimum, design a four-phase project that was consistent with Aramanda’s aggressive deadlines, and work alongside all business units to manage the organizational change smoothly and efficiently. Although the organizational change instigated by Aramanda and facilitated by the consultants proved a great success, there were certain areas that should have been dealt with differently. The main challenges I have chosen as a topic of this assignment included overall communication, dealing with resistance to change and managing relationships. 1. Communication Buchanan and Huczynski (2010) note that many managers do not pay attention to communication when implementing change, which may increase employee absenteeism, turnover and low productivity. Furthermore, some of the reasons for employees’ increased expectation during the change process are availability of information through the internet as well as employees’ anticipation to contribute ideas and be kept informed. If these expectations are met, employees feel valued and therefore are more likely to be committed to the company and perform better at their work. Aramanda wanted to be supportive of a certain degree of open communication culture, which was manifested by a requirement for the employees to nominate their colleagues for newly created job posts. This approach was also constructed to represent Aramanda’s interests and to manipulate employee attitudes and behaviours. The nomination process aimed to take advantage of knowledge in the network or informal skills that perhaps could have been difficult to be evaluated by an outsider. The outcome however proved to be different than anticipated, as it created a negative feeling amongst the employees. Furthermore, one of the reasons for hiring consultants in the first place was to take advantage of their impartiality and independence from office politics. Insufficient communication was also evident in Phase One of the organizational change, during which key services, products and activities of the business were analysed. The result was anxiousness amongst the employees, who being afraid of job cuts, would feel that they were disregarded and forgotten, which in return lowered their productivity until the process was complete. As outlined by Buchanan and Huczynski (2010), many companies operate within a range of open and closed communication climate. Open and honest communication leads to employees having realistic expectations, and closed and defensive communication creates an atmosphere of distrust and secrecy. Although Aramanda’s relationship with his superiors was commendable, as he had a very open working relationship with the consultants and his direct reports, the communication with his employees was not as successful. One of the reasons for this situation was a lack of Head of Corporate Communications, whose post was vacant until June 2001, therefore all information during the process of a change was not communicated to the staff. Kotter and Schlesinger (1979) confirm that communication of ideas assists employees see the logic and need for change. The implication for MIS was that employees did not understand what was happening, therefore they were more unlikely to follow management decisions. Issues of communication also affected existing relationships with clients. One of the objectives of the organizational change was to evaluate every job function and employee in line with the new business strategy. This resulted in creation of new key groups, including new ‘business development’ team focused on growth and return on investment in new clients and ‘client management’ team whose assignment was growth and return on investment in existing clients. The new groups comprised of employees that had to move away from the relationships they took time and effort to establish with their clients. Before the change these relationships lead to more sales and generated more business through word of mouth. Furthermore, strong relationships improved the internal organization, morale, increased engagement and lead to greater satisfaction at work. By creation of new groups the above relationships were damaged or broken, which could have lead to a possible revenue loss caused by the impact that the organizational change had on the client satisfaction. 2. Resistance to change Buchanan and Huczynski (2010) confirm that change implies a positive experiment and creation of something new as well as a negative confrontation with the unknown through the deconstruction of familiar arrangements. Some of the MIS employees demonstrated unwillingness to accept the proposed changes, as they perceived them as threatening to the individual. The main causes of resistance to change were as follows: †¢Lack of facilitation and support Kotter and Schlesinger (1979) outline facilitation and support as most helpful, where fear and anxiety lie at the heart of resistance. At MIS some of the managers were not supporting their employees in new roles, as people were expected to continue to take care of their old responsibilities, therefore the new responsibilities had to take second priority. They employees were not given sufficient time to adjust to new jobs or recover after demanding period. †¢Low tolerance for change Buchanan and Huczynski (2010) stress that that people differ in their ability to cope with change and uncertainty, which may lead them to oppose even potentially beneficial changes. Kotter and Schlesinger (1979) agree that if the change is significant and the employee’s tolerance for change is low, he might begin to actively oppose the change for reasons he does not consciously understand. †¢Misunderstanding and lack of trust Buchanan and Huczynski (2010) argue that employees are more likely to resist the change if they don’t understand the reasons behind it. As outlined in the section above regarding lack of communication, it becomes transparent that MIS employees were not told what are the positive implications of change, therefore they believed the change might cost them much more than they would gain. This could be characterised by having a low level of trust between employees and managers and result in misunderstandings and increased perception of threat when change was introduced. 3. Networks and relationships Another challenge facing the organizational change of MIS was managing existing relationships and creating new networks. One of aims for the reorganization once MIS services and products and market needs were analysed, was to break down capabilities into building blocks and then to recompose the blocks to fit within the new strategy. In practice this meant changing the divisional structure of the organization from service-based to customer-based. The change from ‘squares’ to ‘squares and triangles’ caused a large power shift and a felling of unrest and injustice to many employees. In the new organization chart the ‘triangles’ comprised of market-facing professionals and were perceived as the ‘winners’. The triangles included new business development, client management, product management development and business management analytics units. A triangle holds its place as a symbol in the mathematics of ideal proportions and in the MIS reorganizational design employees chosen to become a part of new teams were deemed as ‘drivers’ having a superior status. This formal status was closely related to the leadership, generally accepted by the others with a power to influence and control other groups. On the other hand, the ‘squares’ represented all other employees in the company and were perceived as the ‘losers’ and ‘followers’ and deemed to have an inferior status. Buchanan and Huczynski (2010) note that lower status groups have less power and tend to be less influential, therefore employees actively seeking status in order to fulfil their self-esteem may experience personal dissatisfaction. Buchanan and Huczynski (2010) note that this method of implementing organizational change can cause confusion and increase employees’ level of stress. The MIS consultants hoped that by dismantling of social networks, new networks would grow very quickly. The presumption was made that the existing social networks used to compensate for the inefficiencies in the old system, so now they should accelerate the efficiencies of the new system. Some employees viewed this as a positive move, as it allowed transitioning some people to other teams to build communication and continuity based on their prior experiences in other business areas. This however had a more political aspect as many managers when switching roles from ‘triangles’ to ‘squares’ in their self-interest wanted to take the good people with them. In practice, whereby poor communication was also a contributing factor, the new social networks were not created as rapidly as anticipated and had a negative influence on employee engagement and work performance. Another reason for changing the divisional structure of the organization was MIS’ lack of integration. Child (2004) stresses that integration is a vital product of good organization, whereby different activities collectively create value. One of identified reasons for change at MIS was to consolidate their product offering to create more value for the customers. Although it is relatively easy to state the requirement for integration, it is not so straightforward to achieve it. The problem of integration presents itself most noticeably in the relations between functions that are responsible for producing services according to predetermined parameters established within the company, and functions that have to continuously adapt to the external environment. The organization cannot remained viable without this integration. Teams are one of the most commonly used means for achieving integration, however during the implementation of change at MIS these were taken apart under conditions of uncertainty and pressure. One of the signs that the integration needs were not sufficiently met by the new teams was conflict between departments, mainly between ‘triangles’ and ‘squares’. This situation would require ongoing monitoring to ensure that the conflict does not become persistent and threat overall teams’ performance. Summary As outlined above, the main challenges of the organizational change instigated by Aramanda included overall communication, dealing with resistance to change and managing relationships. The organizational change was possible due to a great contribution from the consultants, who appreciated that an organizational change is a complex process to dramatically adjust organization vision, structure and culture in a continuous effort to improve the performance. Reference list 1.Buchanan D., Badham R. (2008) ‘Power, politics and organizational change: Winning the turf game’, p. 9. 2.Buchanan D., Huczynski A.A. (2010) ‘Organizational behaviour’, pp. 329-330, 562-564, 570-573. 3.Child J. (2004) ‘Organization: Contemporary Principles and Practice; Chaper 4: Achieving Integration’, p. 81-82. 4.Kotter J. P., Schlesinger L.A. (1979) ‘Choosing strategies for change’ Harvard Business Review, March – April pp. 108-109. 5.http://www.bnymellon.com/about/index.html, accessed on 18 June 2012.

Puritan Doctrine In 17th C. Li :: essays research papers

In seventeenth century America, the world was a frightening place. God could, and would, strike a man down at any time for any missteps he might take. Nature was filled with horrors, like Indians, and the Devil resided in the forest, waiting to steal peoples’ souls. In the eighteenth century, however, the Enlightenment began. Man discovered that he could learn by following others’ example, or by observing nature, rather than looking solely to the Bible for answers. People began to become concerned with their life here on the earth, rather than concerning themselves solely with the expectations of the afterlife. God stopped being thought of as a puppeteer, pulling the strings and controlling every movement, but as a clockmaker who had wound the world up and had then stepped back to watch. Benjamin Franklin and Thomas Paine were two important figures in the Enlightenment. Although their philosophies differed on some matters, they both believed that the world was there to observe, not merely to act as a waiting room for the afterlife. This was a dramatic change from the seventeenth century viewpoint. Franklin and Paine’s viewpoints differed sharply from those that were held to be true in the seventeenth century, and nowhere were these differences as apparent as they were in the areas of knowledge, nature, and religion.   Ã‚  Ã‚  Ã‚  Ã‚  In regards to knowledge, the seventeenth century view was that knowledge was to gained through studying the Bible, and that the only purpose of gaining further knowledge would be to preserve the integrity of one’s own soul, or to help others in saving theirs. The Puritans’ interests in gaining or preserving knowledge were solely religious, and they also believed that any knowledge that man was to have could be found within the Bible. In The Autobiography (Part Two), Franklin writes that his main reason for setting up a subscription library was to give himself access to more books, and that the knowledge he gained would serve as his own personal â€Å"Means of Improvement† (575). According to the Puritans, if a person had a question, he or she needed only to search the scriptures for an answer. For example, when Anne Bradstreet was searching for an answer as to why her house, and all of her possessions contained therein, had burnt to the ground , she looked to scripture, and found solace in the idea everything she had, including her own life, was on lend from God (278).

Essay About Twttin

Hint, Bryon Douglas, who needs to go through his personal journey, has a friend, Mark, who is a tedious person who is endangering Bryon, and causes Bryon to aka a life-changing decision in order to fully mature; I once had to go on a profound personal journey to adapt to middle school. In this â€Å"then† period, Bryon was influenced by Mark. For example, on page 23, Bryon and Mark had the following conversation still in the mood for a little action? ‘Sure' said† By â€Å"action† Mark meant fighting.This shows that Mark influenced Bryon. He was probably so influenced by Mark who was his best friend from childhood. Mark grew into a manipulative and disarming teen. Bryon was doing illegal and irresponsible actions, but he felt bad about hem. However Mark,had no regrets. In Baryon's current lifestyle he is a calm person who stands up for the right and legal things. At this time, he is no longer friends with Mark because Mark was in prison due to Baryon's callin g the cops on Mark for selling drugs.On page 154 Bryon narrated â€Å"l ended up with straight As that semester†¦ † After his transformation, he had better logic. L developed and changed in order to survive middle school by pacing my work. I became more earnest about how much time I have to complete something and when I should start. In conclusion, Bryon matured because he abandoned Mark and made a personal exploration of who he really is; I made a rough choice for the better to adapt to middle school.Byron made his personal journey by calling the police on Mark as an act of self preservation because Byron saw Mark doing something really dangerous, and realized that he did not want to be Mark's friend. Knew it was a bad idea to put things off to the last minute, even though it pained me to give up on my free time. Change is inevitable.

The Major Challenges For Hiv Prevention And Control In

The Major Challenges for HIV Prevention and Control in Liangshan Prefecture: As one of the typical concentrated contiguous destitute areas, Liangshan Prefecture has suffered from poverty, ignorance, drug trafficking, and various diseases. The general lack of awareness of HIV prevention in the majority of the Liangshan population is co-existing with the dissociation between their awareness and actions. The frequent and unregulated migration, the regional violation of birth-control and the over-birth phenomenon have largely impeded the implementation of HIV preventive interventions. There is a co-existence of the three HIV transmission routes. The major high-risk factors for the spread of HIV are also widely and constantly presented. The big†¦show more content†¦2. Currently, Liangshan prefecture is committed to the establishment of the 13th Five-Year Plan associated with the HIV prevention and control agenda; the major objectives are proposed as follows: To maximize the effectiveness of early detection and treatment for people infected with HIV; to effectively control the sexually-transmitted infection; to sustainably reduce injection drug use transmission and mother-to-child transmission; to maintain the zero transmission of HIV through blood transfusion and in-hospital cross-infection; to further lower the HIV-related mortality rate; to improve the quality of life (QoL) of the patients and people who live with HIV; to continuously reduce stigma and social discrimination against HIV-infected victims; and to lessen the prevalence of the HIV epidemic in Liangshan. 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The Black N Decker Matrix System - 1303 Words

The Black+Decker MATRIX System is used by many people who can consist of, but not limited to, homeowners, construction workers and contractors. We see a lot of homeowners’ purchase this tool because it is a combination of many tools in one allowing them to perform all their DIY needs. In 2012, Black+Decker launched the MATRIX System and it received a â€Å"Best of What’s New† Award from Popular Science Magazine. This system is available as 12V MAX* or 20V MAX* and comes with a 4.0 Amp base power unit. The base power unit is sold as the main operating tool which has the drill/driver attachment. In order for the customer to keep all their tools in one place Black+Decker is coming out with two storage systems just for this model. The two models are a canvas storage bag or a plastic hard case. This tool has 6 interchangeable head attachments. The attachments consist of an impact driver, oscillating multi-tool, jigsaw detail sander, router and trim saw. 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The Evil God Challenge Stephen Law - 1561 Words

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My Job Experience Free Essays

Narrative Story: The first-person narrative is a literary technique wherein a story is narrated explicitly by one or more of the characters, who refers to himself or herself in the first person as â€Å"I†. As the narrator express his/her own feelings, thoughts, and experiences, the narrator’s character is revealed and the reader easily gains insight to the character. It also suspends information from the reader, and therefore widely used and effective to suspense and detective fiction. We will write a custom essay sample on My Job Experience or any similar topic only for you Order Now My Job Experience I woke up with a loud ringing near my head. A few days back, or years to be exact, I would have easily put it off and dose back again on my soft pillows. Ahh, but this day was different. It’s my first day in my first job ever. I could hear my head pounding. I never needed the alarm clock in the first place anyway, since I hardly slept last night. I’ve always seen myself as a ‘cool guy’ but the butterlies in my stomach speaks much differently about me, though. I headed for the shower and felt the water slap me from my semi-half-awake half-asleep state. Breakfast! But where are my stockings? Though contrary to real day-today experience, I wish mom was here. Well, better get off now or I might miss the bus. I surely want to make a good first impression and hope this will carry me all the way to promotions. I can hardly wait right now to experience the sweet smell of success! I stopped myself as I saw a man staring at me. Daydreaming may have been written all over my face. Secretly, I pinched myself for making a fool of me. As I came inside the building, I headed for the shop to which I was assigned. Across the shop, Darlene Shepherd subtly nodded at me, acknowledging approval of my early arrival. She was the one who chose me as a shop steward. Of course, I wanted to prove my worth. I love the dignity of work, but best of all, I love to walk around the corner and shop just a liiiitle bit of little-bitty things. My first day in my first job closed shopped with less adventure than I expected. This routine, except for the case of the missing stockings, went on for some time. Until last April, I saw my coworker named Daniels crying. Apparently, she was reprimanded. I came near her. At first it felt awkward hugging her a bit ( we hardly knew each other except for our first names). But when I did, her tears fell all the more, and I was completely taken over by her concern It was mid-afternoon, she said when her legs became awfully painful trying to stand all day. As the pain became almost unbearable, she tried to sit on one of the chairs placed near the customer’s area. Though shoppers were becoming fewer by the moment, Mr. Jarvis (our head supervisor) came in just as she sat down on the couch. Think about perfect wrong- timing indeed! I could understand where Mr. Jarvis is coming from, since it did look the way it should’nt look. But termination? I tried to calm myself down. Being angry might give me my fifteen minutes of victory but it could defeat my career-history. I brought the case to higher management. I carefully chose and weighed my words and to my amazement†¦ they listened and relented. From then on my co-workers would start looking for me to speak for them whenever they have concerns that they feel uneasy to face with the supervisor or manager. I found myself getting more and more involved in my co-employees’ work-related concerns. I have learned to listen and empathize with them, without getting emotionally involved myself whenever the outcome turns out unfavorable. I never did saw myself before as what I am becoming right now. Lately, we’ve been involved in community outreach to feed the homeless. It’s a pretty sight to see big-muscled Jack teaching math to 5 year- old Sam. I’ve seen how generous below-middle class workers could be with their spare time. I thought plenty spells generosity, but my co-workers proved them wrong. Before we started this project, I honestly had some doubts as to its success and sustainability. Before, it was just us, me and the union. I believe in the union’s contribution to the betterment of the worker’s welfare. And yet, the more we ask, the more we see things to complain about. There seems to be no end on what to grudge about. Of course, as we go along helping the needy, there would be more things to sort out, too. And more things to improve on. Yeah, life as a shop steward does have its many rewards. Shopping? Maybe. For now I see my storehouse rich with life’s lessons — being my brother’s keeper (whether one is rich or not-so-rich), standing up for what is just and striving for equality. As we wrap our things and clean up the mess after the feeding program, all around me, I see tired happy faces. Tired, but happy. Reference: 1. â€Å"First-Person Narrative†. From Wikipedia, the free encyclopedia Http://en. wikipedia. org/wiki/literary_styles How to cite My Job Experience, Papers